Author: TheLoveMate, Last updated: April 17, 2023
Hello there! At TheLoveMate, ensuring your order arrives promptly and discreetly is our priority. Have questions? Reach out to our support team at [email protected]. We typically respond within 24 hours on weekdays. Here’s everything you need to know about our shipping process:
1. Shipping Overview
We ship from warehouses in the United States (California, Georgia), Germany, United Kingdom, and China. This allows us to efficiently serve customers globally based on availability and your shipping address.
2. Countries We Ship To
We currently ship to the United States, United Kingdom, Germany, France, Italy, Denmark, and Sweden. For other countries, please contact us for assistance.
3. Shipping Methods
Enjoy free shipping on orders over $69! For other orders, shipping costs vary and are specified at checkout. We use carriers such as USPS, UPS, YANWEN, and others. Please note that specific carrier requests cannot be accommodated.
By default, we use Standard Shipping (10-20 days). If you need Express Shipping (5-10 days), please contact customer support at [email protected].
4. Order Processing and Tracking
Orders typically ship within 24-48 hours on weekdays. Weekend orders are shipped the following Monday. We prioritize shipping from the closest warehouse. If items are out of stock, shipments from our China warehouse may take up to one week to fulfill.
Once your order ships, you’ll receive an email containing tracking information. You can track your order through your account on our website or by visiting our Order Tracking page.
5. Changing Your Shipping Address
Need to update your shipping address? Contact customer service at [email protected] within 24 hours before your order ships. Once shipped, address changes are not possible.
6. Discreet Packaging
We ensure 100% discreet packaging with no external branding or indication of contents for your privacy and peace of mind.
7. Delivery and Lost Packages
If you’re not home during delivery, the carrier will attempt to deliver to a safe location or leave a card with instructions. Packages held at the local delivery office must be collected within 10 days. For lost packages, report issues within 72 hours of delivery for assistance.
8. International Shipping
Additional fees such as customs duties or taxes may apply for international orders. Check your country’s regulations before ordering. We are not liable for products seized by customs.
Thank you for choosing TheLoveMate. For any further inquiries or assistance, feel free to reach out to us. Happy shopping!